Contact information
We're here to help with anything you need — product questions, order issues, allergy concerns, or general support.
Our customer care team is small but fast, and we do our best to reply within 24–48 hours (Mon–Fri).
📧 Email Support
For the fastest response, please include:
- Your full name
- Order number (if applicable)
- A brief description of your question or issue
- Any photos (for damaged or incorrect items)
📦 Order & Shipping Enquiries
If you have questions about tracking updates, shipping times, missing or delayed parcels, or pre-orders — email us at hi@sneezelesscat.com.au and we'll investigate with the courier.
🐾 Product Support
Have questions about how SneezeLess Cat™ works, how to feed it, or whether it's suitable for your cat? We're happy to help: hi@sneezelesscat.com.au
🕒 Response Times
We reply Monday–Friday (AEST). You'll usually hear back within 24–48 hours, though it may take longer during launches or high-volume periods.
💬 Wholesale & Partnerships
For vet clinics, pet stores, or partnerships, please contact hi@sneezelesscat.com.au with the subject line: SneezeLess Cat WHOLESALE
☎️ Phone Support
We currently offer support by email only so we can keep responses accurate and fast.
🐱 Thanks for supporting SneezeLess Cat™
We're building a world where more people can live happily with their cats — without endless sneezing.
If you need anything, just reach out.